Contact Us

Order Tracking

The easiest way to check the status of your order is by using the tools on this website. If you'd prefer to check on your order by phone, please call 1-888-870-8047, 24 hrs, 7 days a week. You may alsosend an e-mail to customerservice@acornonline.com.

Order Issues

To report a problem with your order, or one of the items in your order, please send an e-mail to customerservice@acornonline.com. You may also contact Customer Service by phone at 1-888-870-8047, 24 hrs, 7 days a week.

General Information/Customer Service

For general inquiries about Acorn, our products, or the Acorn catalog, please send an e-mail to customerservice@acornonline.com. You may also contact Customer Service by phone at 1-888-870-8047, 24 hrs., 7 days a week.
Acorn can also be reached by mail at:

Acorn Customer Service
P.O. Box 1670
West Chester, OH 45071-1670

Acorn TV Issues

You can watch Acorn TV through a Web Browser connected to the internet, and configured as described below:

  • Browser: at or above - Internet Explorer 8, Firefox 12, Safari 5, Chrome 11, or Opera 12
  • Browser Plug-ins:  Most recent versions of JavaScript for your browser
    • Adobe Flash Player (11.3 or above ideally) or Quicktime player on IPAD/IPHONE
  • Internet Connection:  Broadband internet access optimal if 1.6 MBPS or above

Typically, the default settings on your Web Browser will operate fine.  For example, JavaScript is enabled by default on most browsers.  For optimal performance on return visits, using the “enabled cookies” setting is recommended. Please also make sure that you do not have a Firewall enabled.
We have also found that the Google Chrome browser – which updates Flash automatically – has worked very well for many customers who are experiencing issues. You may download Google Chrome for free at www.google.com/chrome.


Website Technical Issues

If you are having a technical problem with the website, please send an e-mail to customerservice@acornonline.com. We will respond as quickly as possible to e-mails received during normal business hours (9 a.m. to 5 p.m. Monday-Friday). E-mails received over the weekend will be handled on Monday.

Mailing Lists

To be removed from our e-mail or catalog mailing lists, please click here for instructions.