How can we help you?

• Where's my order?
• There's a problem with my order.
• I'd like to confirm my order.
• I'd like to return or exchange or exchange an item.
• I have a question about an item on the site.
• Please take me off your e-mail list.
• Please take me off your catalog mailing list.
• I'm having a technical problem with the website.
• Other.

Order Tracking
The easiest way to check the status of your order is by using the tools on this website. Click here for instructions. If you'd prefer to check on your order by phone, please call 1-888-870-8047, 24 hrs, 7 days a week. You may alsosend an e-mail to customerservice@acornonline.com.
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Order Issues
To report a problem with your order, or one of the items in your order, please send an e-mail to customerservice@acornonline.com. You may also contact Customer Service by phone at 1-888-870-8047, 24 hrs, 7 days a week.
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Returns and Exchanges
Click here for instructions.
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General Information/Customer Service
For general inquiries about Acorn, our products, or the Acorn catalog, please send an e-mail to customerservice@acornonline.com. You may also contact Customer Service by phone at 1-888-870-8047, 24 hrs., 7 days a week. Acorn can also be reached by mail at:

Acorn Customer Service
P.O. Box 1670
West Chester, OH 45071-1670

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Website Technical Issues
If you are having a technical problem with the website, please send an e-mail to sitemanager@acornonline.com. We will respond as quickly as possible to e-mails received during normal business hours (9 a.m. to 5 p.m. Monday-Friday). E-mails received over the weekend will be handled on Monday.
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Mailing Lists
To be removed from our e-mail or catalog mailing lists, please click here for instructions.
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