Customer Service

The Acorn Guarantee
Every product in our catalog has been chosen to delight you. But, if you are not completely satisfied with an item you order from Acorn, we will promptly replace it, exchange it for another item, or refund the merchandise price.

Common Questions/FAQs
Click on the question to view the answer.

1. How do I contact Acorn?
2. How do I place an order?
3. What are your shipping costs and policies?
4. What are Rush and Express shipping?
5. How do I change my shipping address, e-mail address or password?
6. Can I cancel my order? How?
7. What method will you use to ship my order and can I track it?
8. What is your return/exchange policy?
9. How do I make a return or exchange?
10. How do I get on your e-mail promotion list or catalog mailing list?
11. Can you please remove me from your e-mail promotion list?
12. Can you please remove me from your catalog mailing list?
13. Are you affiliated with the Association of Community Organizations for Reform Now (ACORN)?

Available Information Pages

• Acorn TV Help and FAQ
• Shipping and Tax
  
• Returns Policy and Instructions
  
• Order Cancellations
  
• Managing your Account
  
• Mailing Lists
  
• Privacy Policy
  
• About Acorn
  
• Contact Us